COMPLAINTS POLICY
Green Team One always endeavours to provide the best service. If a customer doesn’t think we’ve done this, we want to put it right.
If you are unsatisfied with the work done, please let us know straight away. You can do this by calling 01454 506506 or emailing support@greenteamone.co.uk
Business Complaint Procedure
On receipt of your complaint, we will respond within 2 business days.
If we can’t remedy it remotely, we will then arrange a convenient date to come and view and/or remedy the situation within 14 days.
In the unlikely event that Green Team One is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where we cannot resolve the complaint to your satisfaction and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.
As Which? Trusted Traders, Green Team One has access to an Alternative Dispute Resolution (ADR) service for our contracts. If you choose to, you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 02922 670 040 who can explain if you are eligible to use their Alternative Dispute Resolution.